STORE OPERATIONS
We are available for online orders 24 hours, 7 days per week. Our products that are placed in retail stores and boutiques are subject to their hours of operation.
Customer Service
Customer service is available Monday - Friday 9:00am – 5:00pm ET to respond to product questions or orders placed from our website. Contact us via email at info@cocoaluxehs.com or our messaging system (1-888-727-5122). We typically respond within 24 – 36 hours.
**We do not respond to questions about orders sent via any social media platform (Instagram, Facebook, Twitter, Threads, etc.)
Office Closures
New Year's Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Christmas Day. CocoaLuxe may recognize other holidays and observances and will communicate office closures via social media and email (newsletter subscribers).
Christmas Season Closure: CocoaLuxe is closed the last two weeks of December through January 1. Online ordering is available however, processing and fulfillment will not begin until January 2nd.